100% of the total amount due must be paid in full at the time of the order
If an amount less than 100% is permitted by management, that amount becomes a non-refundable deposit
Any item ordered with custom engraving is not refundable/returnable
Orders canceled by the customer for any reason inside of the original estimated delivery time are subject to a 20% re-stocking fee.
Orders must be picked up within 30 days of notification of arrival. Failure to pick up an item within 30 days will result in a loss of deposit.
Special orders are subject to availability and the discretion of the business. We may or may not take an order on out-of-stock or hard to get items. We may also decline special orders on items that are normally in-stock.
In the event that unforeseen circumstances delay your order, you will have the option to cancel your order with no penalty or re-stocking fee.
Transfers are a service provided only to members.
We only accept transfers from other federally-licensed firearms dealer (FFLs). NO INDIVIDUALS.
The transfer fee is $40 per firearm for Core, Hero, and Family members; $10 for Plank members
If you are having several firearms transferred from the same business, ask about a reduced rate.
Transfer requests must be submitted via our website (thunderbirdguns.com) and must contain the following:
Your contact information, including a phone number
The business’ contact information, including a fax number or email address
The make and model of the firearm being transferred
Anything accompanying the firearm that would not normally be included (extra mags, ammo, etc.)
Failure to notify us of accompanying items absolves us of responsibility for them. We recommend you have all non-firearms shipped directly to you.
Failure to request a transfer via the website may result in your items being refused at the time of delivery.
By seeking a firearm transfer, customer agrees to the terms of our transfer policy. This policy is subject to change at any time.
Transfers will be ready for pick-up 1 business day after delivery after 1pm.